The college’s aim is to set out a procedure in relation to the Education (Independent School Standards) (England) Regulations 2010 for resolving parental concerns and complaints in that it:

  • encourages resolution of problems by informal means wherever possible;
  • is easily accessible and publicised;
  • is simple to understand and use;
  • is impartial;
  • is non-adversarial;
  • allows swift handling with established time limits for action and keeping people informed of the progress;
  • ensures a full and fair investigation by an independent person where necessary;
  • respects people’s desire for confidentiality;
  • addresses all the points at issue and provides an effective response and appropriate redress, where necessary; and
  • provides information to the school’s Senior Leadership Team so that services can be improved.

The document below sets out the procedure which should be followed:

Complaints ProcedureA clear way of expressing concerns

Our responsibility to safeguard and promote the welfare of young people is of paramount importance and we believe that safer students make more successful learners.